E & C Credit Control
Credit Control for England & Company
As from mid-October we are moving our collection, in the main, to a technology-based solution called ADFIN.
From implementation, you will now receive email chasers against invoices that are becoming due, due or overdue.
If you owe us multiple invoices you will get multiple separate emails, and each will have the invoice we are chasing attached.
These emails will come from payments@adfin.com
You will be able to pay the invoice via that email as there is a Review & Pay button. If the invoice is above £2,500, you will not be able to pay that invoice by credit card, but other payment methods are available.
What won't change:
- Invoices for our work will be delivered by post or OpenSpace, as they always have been
The attachments to the Adfin emails are just duplicates of the originals and for credit control purposes only.
- We will still issue statements in the normal way.
Our new credit control system chases by invoice, not by total. But of course, we understand you need to see a monthly total for your reconciliations.
Aspects of this system are still being developed, so expect to see improvements and changes. Most notably a client payment portal, where you will be able to see all invoices paid & outstanding, and to make payments on a summary basis, not just by invoice.
We ask for your support & forbearance with this change.
We don’t doubt there will be some ‘teething problems’ – but we feel sure we will only be chasing money we are owed.
We have spent considerable man hours finding the appropriate tech provider and really do believe it to be “best of breed”. If anyone is interested or needs this type of solution, we can make an introduction, to save you the hours of due diligence time we have spent.
So, fingers crossed we don’t annoy you and please do call your director or portfolio manager if there are any issues.
Thank you and as ever, we appreciate your trust and business very much.
